Trust Center

Vulnerability-disclosure policy

A good-faith path for reporting security weaknesses without putting customer data at risk.

How to report

Email support@trytracegrid.com with reproduction steps, affected URL or component, impact, and a safe proof of concept. Do not send credentials or personal data.

Research boundaries

Use only accounts and systems you own or have explicit permission to test. Do not access customer data, degrade availability, perform social engineering, run destructive tests, or publicly disclose an unresolved issue.

Our response

Trytracegrid will acknowledge actionable reports, investigate in good faith, and provide status updates where practical. This policy is not a bug-bounty promise and does not authorize unlawful activity.