Incident-response policy

Process

1. Receive and triage the report, preserve relevant evidence, and assign severity.
2. Contain affected credentials, sessions, systems, or provider connections.
3. Investigate scope, affected data, root cause, and customer impact.
4. Notify affected customers without undue delay when required by contract or law, including known facts and recommended actions.
5. Recover service, monitor for recurrence, and document corrective actions.

Reporting

Report suspected incidents to support@trytracegrid.com with “Security incident” in the subject. Do not include live credentials in email.